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Customer Success ·

Customer handoffs fail before anyone notices

A practical note on why lifecycle ownership breaks, what to document, and how to make the next action visible before the account stalls.

Most handoff failures are invisible at first.

A reliable handoff should include:

  1. Intended outcome for the next phase.
  2. Known risks and unresolved dependencies.
  3. Owner and due date for the next customer-visible milestone.