About
Matt Rabah.
I'm a Detroit-based customer experience and implementation professional. I've worked across clinical platforms, luxury retail brands, and independent projects at Cadence Lab.
I've spent the better part of a decade across Cadence Lab, Shinola, and NeuroSync. Different industries, yet the same thread runs through all of it: customers feel the operating model. They feel the handoff, the missed note, the unclear owner, the delayed follow-up, and the moment a team has to rediscover what should already have been documented.
I've worked across healthcare accounts, luxury retail customer experience, portfolio growth, Salesforce process, lifecycle diagnostics, onboarding, and retention systems. The job has never really been "manage relationships." It's been making sure the relationship doesn't depend on one person remembering everything.
I hold an master's degree in Customer Experience Management from Michigan State University's Eli Broad College of Business and before that, I earned my bachelor's degree in Organizational Behavior from Oakland University. I'm a Salesforce Certified Agentforce Specialist, with additional work in product management and building AI within the enterprise.
Right now
Exploring AI in customer operations.
My current focus is AI inside customer-facing operations, not as a novelty layer, but as a way to cut administrative drag, prep better, and surface risk earlier without blurring who owns what. Healthtech and other regulated environments are a natural fit, because trust is fragile there and implementation discipline actually matters.
I'm open to roles in customer success, CX, implementation, and RevOps-adjacent work. If that's what you're building, I'd like to hear about it.